You Just Never Know…

August 17, 2011 by Scott "Q" Marcus

Early morning routine: Jack, my dog, and I are taking our walk. His leash is in my hand, my headphones are clamped over my ears; I am absorbed in the back-and-forth of my favorite podcast. Jack and I; just doin’ our thing.

The neighborhood is residential; no major thoroughfares, so I’m quite cognizant of the large diesel truck that rattles up next to us and slows down. Matching my pace, the driver waves at me. I assume he’s just being friendly so I return the action, figuring he knows me from my decades of living in a smaller community.

He gestures again, this time I recognize he’s motioning me to come over. Pulling Jack’s leash in tight, we walk on to the street and approach the open passenger window.

The white truck’s interior is clean, uncluttered, and modern, with a flat screen in the center of the dashboard. As for its only passenger, he appears to be in his forties, healthy, short-cropped hair, and brandishing a smile as big as the vehicle and as warm as its motor.

Leaning toward me across the center console, he opens, “You probably don’t remember me…”

He’s correct.

“…About 25 years ago, I applied for a job working for you. You didn’t hire me.”

“I’m sorry.” A slight rumbling of anxiety bubbles in my belly. Is this some form of latent workplace revenge?

[Read more…]

Finding Positive Intent

June 27, 2011 by Scott "Q" Marcus Leave a Comment

There is positive intention behind every behavior.

Everything we do is driven by the desire to make our lives easier, better, or in some way enhanced. Most of the time, it’s a small thing. Periodically, it’s a large thing.

Even when you do something this is NOT helpful, the underlying goal was to make your life better. For example, if you eat too much, your goal is to find some joy, deal with stress, or feel comforted (as examples). However, the way you’re accomplishing those objectives is counterproductive long-term to what you want in the short term. [Read more…]

Video: This Time I Mean to Get a Parking Space!

June 24, 2011 by Scott "Q" Marcus Leave a Comment

I am in favor of doing what it takes to get what you need – providing it doesn’t harm anyone else in the process. The question is did this guy go too far? Funny video about parallel parking and the correct (?) way to get what you need.

The Power of Intention

June 15, 2011 by Scott "Q" Marcus Leave a Comment

It’s the intention that matters.

Being a news junkie, I’m glued to the cable networks. Wedged between the peccadilloes of badly behaving starlets and inappropriately tweeted photos, the anchor brings in two political panelists to discuss the upcoming election (Already? Really? Oy!) To feign “balance” he has a GOP strategist and his Democratic counterpart (as if there are only two sides to a story – but don’t get me started). I don’t remember the first question, and frankly, it doesn’t matter; but what I do recall was once the argument commenced, it became animated without delay. Lots of energy and of course, disagreement, exchanged between the duo.

It could have been either one; but in this case it was the GOP guy who started “powering” over anything stated contrary to his position. When the Dem countered, the Repub would shout him down, yelling ever louder. He didn’t call names; he wasn’t condescending; and – to be honest – he made logical sense (although I disagreed). But this is not about politics.

After the “discussion” ended, I had a mental image of him talking to his friends off-camera. They were probably all high-fiving, shouting, “Wow! You blew him out of the water,” or “He couldn’t hold a candle to you.” Congratulations would abound; backslapping would ensue.

That’s when it dawned on me; his intention – as far as I could discern – was NEVER to have a discussion, but rather to prove his point; and that’s what showed.

The number one law of change: Intentions direct actions.

[Read more…]

Hanging Out With a Better Class of People

May 25, 2011 by Scott "Q" Marcus

For the majority of presentations I conduct, I administer an on-line anonymous survey to get a better feel for what’s going on inside the organization.

Question number one is, “On a typical day, how would you rate your attitude?”

Respondents choose from five answers:

Extremely upbeat
Pretty Good
Average
Below average
Extremely poor

I’ll fess up the fact that it’s not a very scientific question, but neither do you need to work for NASA to answer it. In a nutshell, it’s a fancy way of saying, “How ya’ doin’?”

Out of the thousands who have responded, approximately 79 percent have said that their average-day attitude is “pretty good” or “extremely upbeat.” In effect, that could mean that you — the person reading this — has about an 79 percent chance of saying your attitude (most of the time) falls in one of those two categories. (By the way, only one percent responds “extremely poor.”)

Another way to parse that would be, if we were to ask people to use a one-to-ten scale, with the highest number being “ecstatic,” and the bottom being “suicidal;” the regular person on an ordinary day would say, “It’s about eight.”

Question two rates in the same fashion the attitude of those with whom we interact most often: family members, co-workers, and friends. Here the indicator slides to 52 percent. Using the same interpretation as above, that implies that we feel that, although we’d give ourselves an “eight,” we’d label others a “five.” (Imagine how much it would deteriorate if they didn’t have the pleasure of our charming, upbeat positivity to buoy their sagging moods!)

Finally, question three inquires about, “The attitude of those with whom you come in contact on a daily basis?” That scope involves everyone else we bump into, such as clerks, attendants, or phone reps, in effect the river of population flowing across our paths in a typical 24-hour period.

Using the same measuring scale, we sense that only about 31 percent of “those people” possess a “pretty good” or “extremely upbeat” outlook. To spin that yet one more way, we feel that only about one out of three, or one-third, of everyone we meet has a better-than-average attitude.

In summation [Read more…]

« Previous Page