What is your intention?
The spoken word is the least important part of communication.
Studies have shown that over 90% of communication is non-verbal, such as tone of voice and body language. So, since attitude obviously communicates, make sure you attitude is “clean” before talking to others.
Ask yourself, “What do I want to come from this communication?”
For example, some intentions might be:
- I want someone to know how I feel
- I need more information
- I want to “teach a lesson”
- I am looking for a deeper relationship
- I want to resolve a conflict
Notice how each intention will change the outcome of the communication.