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You are here: Home / Archives for poor communication

State Your Intention Clearly

October 27, 2014 by Scott "Q" Marcus Leave a Comment

What is your intention?

yelling-guy-with-megaphone

The spoken word is the least important part of communication.

Studies have shown that over 90% of communication is non-verbal, such as tone of voice and body language. So, since attitude obviously communicates, make sure you attitude is “clean” before talking to others.

Ask yourself, “What do I want to come from this communication?”

For example, some intentions might be:

  • I want someone to know how I feel
  • I need more information
  • I want to “teach a lesson”
  • I am looking for a deeper relationship
  • I want to resolve a conflict

Notice how each intention will change the outcome of the communication.

[Read more…]

Filed Under: Communicating, Conflict Management, Motivational Monday, Overcoming Obstacles, Relationships Tagged With: channels of communication, conflict resolution, handling conflict, improved communication, personal growth, poor communication

Making the Right Connections

August 28, 2013 by Scott "Q" Marcus Leave a Comment

ethernet-connectors

The internet is as essential a component in our lives as are the power lines that bring electricity to our houses and the roads that deliver products to our doors. Before branding that statement as hyperbole, let’s look at precedent. A century ago, electricity was a luxury. Now, can we image living without it? Indoor plumbing did not become standard until four score years ago. Anyone want an outhouse in his backyard? There are people — not very old people either — who are reading this who remember when getting a phone was a big thing.

Technologies evolve. Like it or not, we become dependent.

I reside on the web; communicating with vendors, providing services to clients, even looking up restaurants for our anniversary. (Be warned however, I do NOT play Farmville; your invitation shall be rebuffed.) The triple-W is about as important to my livelihood as PG&E is to delivering the juice that runs my computer. I could survive without it, sure, but it would — by no small amount — upend the quality of my life.

So I should have foreseen the turn of events that would transpire when I decided to “upgrade” my phone service. But, what can I say? I’m an optimist. Dreams die hard…

The crew that came out was friendly and efficient. Yet, within 24 hours, my internet service devolved into hit-and-miss connections; so much so that I could no longer hold phone conversations nor work on the web.

Not having only one contact in the loop, I call the phone provider; explaining the issue (over a series of clicks and clacks). They flip switches and read dials, (predictably) arriving at the conclusion the hitch is due to my cable company, not them.

“No so fast!” says cable technical support; informing me everything checks out on their end. “Replace your router,” is his solution.  The equipment manufacturer explains that their apparatus is A-OK, redirecting me to service provider number one, somehow providing a twisted sense of Zen to this now completed loop.

Yet I remain in the lurch, cyber-lonely, career faltering; web-less.

[Read more…]

Filed Under: Communicating, Conflict Management, humor, Newspaper Column Tagged With: accurate communication, effective communication, improved communication, internet, poor communication

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