Note: This piece was written by Mike Robbins; one of the best speakers (and nicest guys) you’ll ever meet. I’m honored to be able to use it. If you would like to know more about him, you can find his information at the end of this post. Enjoy.
Have you ever had a conversation, disagreement, or conflict escalate over email?
Do you sometimes find yourself engaging in difficult or emotional conversations electronically because it seems “easier,” only to regret it later on? If you’re anything like me and most of the people I know and work with, you can probably answer “yes” to both of these questions.
In the past few months I’ve had a couple conflicts with important people in my life get blown way out of proportion, mainly because I engaged in them via email, instead of talking live to those involved. As I look back on these and other similar situations I’ve experienced in the past, I can see that it was my fear to connect live and my poor judgment in using written communication that contributed to the increased conflict and lack of resolution.
Why do we do this (even though most of us, myself included, know better)? First of all, email (or other forms of electronic communication – texting, Facebook, Twitter, and more), tends to be the primary mode of communication these days for many of us – both personally and professionally.
Second of all, it can sometimes seem easier for us to be honest and direct in writing because we can say what is true for us without having to worry about the in-the-moment reaction of the other person.
And third, electronic communication (or even one-way verbal communication, i.e. voice mail) takes way less courage than having a live, real conversation with another human being (on the phone or in person). When we talk to people live we have to deal with our fear of rejection, fear of being hurt, and our tendency to “sell out” on ourselves and not speak our full truth. Avoiding the live conversation and choosing to do it in writing sometimes feels “safer” and can allow us to say things we might otherwise withhold.
Regardless of why we choose to engage in important conversations via these one-way forms of communication (email, text, voice mail, etc.), it is much less likely for us to work through conflicts, align with one another, and build trust and connection when we avoid talking to each other live about important stuff.
Anything we’re willing to engage in electronically can usually be resolved much more quickly, effectively, and lovingly by having a live conversation, even if we’re scared to do so. The fear may be real, but most often the “threat” is not.
Here are some things you can do to practice engaging in live conversations with people more often and, ultimately, to resolve your conflicts more successfully.
1) Be clear about your intention – Before sending an email, text, etc. (or even leaving a voice mail), ask yourself, “What’s my intention?” If you’re about to engage in something that is in any way emotionally charged, about a conflict, or important on an inter-personal level, check in to make sure you’re not simply sending the message to avoid dealing with it and the person(s) involved directly. Tell the truth to yourself about how you feel, what you want, and why you’re about to engage in the specific type and form of communication you’re choosing.
2) Don’t send everything you write – Writing things out without a filter and just letting all of our thoughts and feelings flow can be a very important exercise, especially when we’re dealing with a conflict or something that’s important to us. However, we don’t always have to send everything we write! It’s often a good idea to save an email in your drafts folder and read it again later (maybe after you’ve calmed down a bit or even the following day).
3) Request a call or a meeting – Before engaging in a long, emotional email exchange, it can often be best to simply pick up the phone or send a note to request a specific time to talk about the situation live. Face to face is always best if you can make it happen, but if that poses a big challenge (i.e. you’re busy and it might take a while to set up) or is not possible (i.e. you don’t live close enough to the person to see them easily), talking on the phone is another option. A great email response can simply be, “Thanks for your note, this seems like something that would better to discuss live than by email, let’s set up a time to talk later today or this week.”
4) Speak your truth, without judgment or blame – When you do engage in the live conversation (in person or on the phone), focus on being REAL, not RIGHT. This means that you speak your truth by using “I statements,” (I think, I feel, I notice, I want, etc.). As soon as we move into blame or judgment, we cut off the possibility of any true resolution. Own your judgments and notice if you start to blame the other person(s) involved. If so, acknowledge it, apologize for it, and get back to speaking your truth in a real way, not accusing them of stuff.
5) Get support from others – When we’re dealing with emotionally charged conflicts, it’s often a good idea to reach out for support from other people we trust and respect. If at all possible, try to get feedback from people who will be honest with you, won’t just tell you what you want to hear and agree with you no matter what, and who aren’t too emotionally connected to the situation themselves. Whether it is to bounce ideas off of, get specific coaching or feedback, or simply to help you process through your own fear, anger, or tendency to over-react (which many of us do in situations like this), getting support from those around us in the process is essential. We don’t have to do it alone and we’re not the only ones who struggle with things like this.
Living life, doing our work, and interacting with the other human beings around us can be wonderfully exciting and incredibly challenging (or anywhere in between). Conflicts are a natural and beautiful part of life and relationships. We can learn so much about ourselves and others through engaging in productive conflict and important conversations.
The ultimate goal isn’t to live a conflict-free life; it’s to be able to engage in conflict in a way that is productive, healthy, kind, and effective. When we remember that live conversations, even if they can be scary at first, are always the best way to go, we can save ourselves from needless worry, stress and suffering – and in the process resolve our conflicts much more quickly, easily, and successfully.
About the author: Mike Robbins is the author of two best selling books, Focus on the Good Stuff (Wiley) and, Be Yourself, Everyone Else is Already Taken (Wiley). He empowers individuals, teams, and organizations around the world to be more authentic, appreciative, and successful through his keynotes, seminars, writing, and consulting. Mike and his work have been featured in Forbes and on ABC News. He is a regular contributor to the Huffington Post and Oprah.com. To learn more about Mike and sign up for his free newsletter, visit www.Mike-Robbins.com
(Reprinted with Permission © Copyright 2011 Mike Robbins)
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