In conflict, begin each sentence with “I feel…” rather than “You did…”
Don’t interrupt during the reply.
Everything seems crazy these days.
That’s causing us to feel overwhelmed, overloaded, and stressed out; the perfect combination to get us into disagreements with the people we care about and those with whom we work.
Should you find yourself in that most unhappy state, it’s important to remember that the main thing is to get resolution, not to “one up” the other. (After all, how well do you react when someone tries to “one up” you?”)